Customer Care Officer (Hearing Technology)

Location: Hybrid in North Ryde, Sydney, Australia; work from home 1 day per week after completing the 6-month probation and training period.

Company

hirify.global desihirify.globals and delivers hearing technology that helps people reconnect with important moments in life.

What you will do

• Respond to customer enquiries by phone and email.
• Process customer orders accurately and efficiently across the product range.
• Provide order updates, delivery information, basic product guidance and troubleshooting support for hearing devices and accessories.
• Record customer interactions and complaints in Salesforce and assist with resolving customer feedback.
• Escalate complex technical enquiries to specialist teams.
• Coordinate with Production, Service and Logistics teams to support order fulfilment, team KPIs and continuous improvement.

Requirements

• At least 2 years of experience in customer service or customer care.
• Confidence managing inbound and outbound customer calls.
• Strong verbal and written communication skills.
• High attention to detail and accurate data entry skills.
• Solid computer skills, including Microsoft Word, Excel and Outlook.
• Full unrestricted Australian work rights are required.

Nice to have

• Experience with Salesforce or Navision.
• Experience in a regulated industry, such as medical devices.

Culture & Benefits

• Secure onsite parking and modern onsite amenities.
• Employee Assistance Program, online wellbeing centre and free annual flu vaccinations.
• Paid parental leave and paid volunteer leave.
• Retail discounts, hirify.global product discounts, novated car leasing and service recohirify.globalition rewards.
• Development and career growth opportunities within a close-knit team.
• Work-from-home flexibility is available 1 day per week after probation and training.