Senior IT Support Engineer

TL;DR

Senior IT Support Engineer (IT Services): Leading the IT support function and infrastructure operations with an accent on technical mentorship, process automation, and systems administration. Focus on scaling support workflows, managing device lifecycles, and ensuring high-quality service delivery for a rapidly growing healthcare AI platform.

Location: Must be based in Mountain View, CA

Salary: $80,000 – $100,000

Company

hirify.global is an AI-native healthcare operating system provider transforming clinical documentation, revenue workflows, and patient care delivery.

What you will do

• Act as the primary escalation point for complex IT support issues and technical troubleshooting.
• Manage IT service desk operations, including ticket workflows, automations, and CSAT tracking in Jira Service Management.
• Administer core enterprise systems including Okta, Google Workspace, Jamf Pro, and Rippling.
• Develop and maintain internal documentation, SOPs, and self-help guides in Notion.
• Coordinate with offshore support resources to ensure global coverage and consistent process execution.
• Oversee device lifecycle management, hardware procurement, and office technology/AV systems.

Requirements

• 5+ years of IT experience in a service desk or support environment.
• Deep hands-on expertise with Okta, Google Workspace, Jamf Pro, and Jira Service Management.
• Proven track record of building and owning process documentation from scratch.
• Experience designing automation workflows using tools like Zapier or JSM.
• Excellent communication skills with the ability to influence without authority and present to company audiences.
• Must be based in Mountain View, CA for onsite office support and facility management.

Nice to have

• ITIL 4 Foundation knowledge or certification.
• Prior experience in high-growth or healthcare technology environments.
• Previous formal people management experience.

Culture & Benefits

• Opportunity to work directly with clinicians and see the immediate impact of your work on patient care.
• Clear growth path into formal people management as the IT team scales.
• High-autonomy environment with ownership from early strategy to production.
• Participation in a mission-driven company recognized as a Fortune Future 50 organization.