ServiceNow Principal Technical Consultant (AI)

TL;DR

ServiceNow Principal Technical Consultant (AI): Architecting, designing, and deploying AI-powered solutions on the ServiceNow platform with an accent on agentic AI, GenAI workflows, and intelligent automation. Focus on leading complex AI transformations, integrating third-party LLMs, and establishing AI governance frameworks.

Location: Remote (Must be based in the United States). Expectation of at least 25% travel.

Company

hirify.global builds AI-powered platforms for digital business, integrating cloud infrastructure, automation, and analytics to drive digital transformation.

What you will do

• Lead project teams in deploying AI agents, Now Assist, and AI Agent Orchestration on the ServiceNow platform.
• Architect complex AI solutions, focusing on prompt design, skill configuration, and workflow orchestration.
• Develop AI adoption roadmaps, use case business cases, and enterprise governance frameworks.
• Integrate ServiceNow AI capabilities with third-party LLMs, data sources, and enterprise systems.
• Serve as a technical expert during pre-sales cycles, scoping and positioning AI use cases for clients.
• Provide thought leadership on AI adoption, governance, and ROI within the ServiceNow ecosystem.

Requirements

• Must be based in the US (USA Employment Benefits provided).
• Subject matter expertise in ServiceNow AI and agentic capabilities (Now Assist, AI Agents, Predictive Intelligence).
• Expert-level development skills on the ServiceNow platform, including scripting for AI Agent configuration.
• Deep knowledge of GenAI/LLM concepts, prompt engineering, and AI governance frameworks.
• Expert knowledge of at least two ServiceNow process areas (e.g., ITSM, ITOM, HRSD, CSM).
• Ability to travel as needed (up to 25%).

Culture & Benefits

• USA Employment Benefits package.
• Culture centered on belonging, diversity, and representation of all perspectives.
• Opportunity to work on unique issues at the frontier of ServiceNow's AI capabilities.
• Environment that empowers employees to drive organizational culture and change.