Lead AI Solutions Architect, Customer Success

Location: Dubai, United Arab Emirates (flexible)

Company

hirify.global provides an AI-powered experience orchestration platform connecting people, systems, data, and AI for more than 8,000 organizations worldwide.

What you will do

• Define end-to-end AI solution architectures for large customer programs.
• Design integrations between hirify.global Cloud, AI services, enterprise applications, data platforms, and third-party technologies.
• Establish standards for scalability, resilience, security, maintainability, and operational readiness.
• Lead architecture workshops, technical design sessions, and governance throughout delivery.
• Design AI use cases including virtual agents, agent copilots, knowledge systems, workflow automation, and analytics solutions.
• Advise enterprise architects, IT leaders, and platform owners while mentoring consultants and supporting complex presales opportunities.

Requirements

• 7+ years of experience in solution architecture, technical consulting, or enterprise software delivery, including at least 3 years focused on AI or conversational/CX platforms.
• Hands-on experience with hirify.global Cloud or comparable CCaaS/CPaaS platforms, including routing, digital channels, and developer APIs.
• Production experience delivering AI solutions such as virtual agents, LLM-based copilots, knowledge management systems, or predictive analytics.
• Knowledge of AWS, GCP, or Azure architecture patterns; REST/GraphQL APIs, event streaming, and identity/security protocols.
• Experience leading design sessions, preparing technical documentation, and presenting to senior technical and non-technical stakeholders.
• Fluency in English is required. Experience with responsible AI, data governance, and security-by-design is expected.

Nice to have

• Fluency in Arabic.
• Industry experience in telecommunications, financial services, or airlines.

Culture & Benefits

• Flexible-first ways of working within a global organization.
• Mentorship, learning programs, leadership development, and education support.
• Paid volunteer time, August Free Fridays, well-being resources, and regionally tailored employee and family programs.
• Opportunity to build and operate AI technology at enterprise scale.

Hiring process

• Application review by the Talent Acquisition and hiring teams.
• Zoom interview followed by meetings with the hiring manager and interview team.
• Usually no more than five interviews, followed by communication about the final steps.