Customer Support Engineer (Semiconductor)

TL;DR

Customer Support Engineer (Semiconductor): Installing and maintaining advanced lithography machines at customer sites with an accent on equipment alignment, diagnostics, and technical troubleshooting. Focus on optimizing system functionality, conducting routine maintenance in clean room environments, and training customers on equipment use.

Location: Chandler, AZ, US. Must be work authorized in the United States without the need for employer sponsorship.

Company

hirify.global develops lithography machines key to producing faster, cheaper, and more energy-efficient microchips for the world's leading chipmakers.

What you will do

• Install, assemble, align, and test lithography equipment at customer locations.
• Diagnose complex technical problems and perform necessary repairs.
• Maintain and optimize equipment daily to prevent malfunctions and enhance functionality.
• Train customers on routine maintenance and professional equipment operation.
• Prepare technical reports, work orders, and system problem reports independently.
• Collaborate with field support and co-workers to isolate and solve hardware issues.

Requirements

• BS degree in an Engineering field or equivalent experience.
• 0-2 years of working experience.
• Authorization to work in the United States without sponsorship.
• Ability to work 12-hour shifts, including nights, weekends, and holidays.
• Willingness to travel up to 70% and spend more than 50% of time in clean rooms.
• Ability to operate heavy/complex machinery in a safety-sensitive environment.

Nice to have

• Knowledge of the semiconductor industry.
• Experience with vacuum systems or plasma.

Culture & Benefits

• Creative and dynamic work environment with a strong emphasis on collaboration.
• High degree of flexibility and trust in how tasks are tackled and problems solved.
• Commitment to inclusion and diversity as an Equal Opportunity Employer.
• Opportunities for continuous professional learning and growth in a cutting-edge tech environment.