Customer Support Specialist

TL;DR

Customer Support Specialist (SaaS): Providing high-quality assistance to users of workforce management software with an accent on troubleshooting, clear communication, and product expertise. Focus on resolving complex customer issues, contributing to the knowledge base, and integrating AI tools into support workflows.

Location: Must be based in or able to work from The Hague, Netherlands (Hybrid/Onsite)

Salary: €2,700–€3,500 per month

Company

hirify.global provides powerful workforce management software used by millions of employees across international hotel and retail chains.

What you will do

• Serve as the primary point of contact for customers via phone and ticketing systems.
• Analyze and resolve diverse software issues, ranging from simple queries to complex technical problems.
• Collect and relay customer feedback to the product development team.
• Contribute to the internal knowledge base and implement AI solutions to improve support efficiency.
• Collaborate with an international team in a fast-paced, growth-oriented environment.

Requirements

• 1+ years of support experience in a tech, SaaS, or B2B environment.
• Fluent in Dutch and English (written and spoken).
• Strong analytical mindset with the ability to identify root causes of technical issues.
• Calm and reliable demeanor when handling busy periods or frustrated customers.
• Ability to work on-site or in a hybrid capacity in The Hague.

Nice to have

• Proficiency in German or other additional languages.
• Background in the hospitality industry.

Culture & Benefits

• Personal development budget for skill enhancement.
• 25 vacation days plus your birthday off.
• Daily fresh lunch prepared by an in-house chef.
• Solid pension plan and 8% holiday allowance.
• Travel allowance, WFH compensation, and gym membership.