Customer Success Manager (AdTech)

TL;DR

Customer Success Manager (AdTech): Driving retention and growth for enterprise agency partners by providing consultative expertise on the Smartly platform and digital advertising strategies. Focus on building long-term relationships, optimizing product adoption, and collaborating across internal teams to deliver measurable business outcomes for agency clients.

Location: Hybrid role requiring 3 days a week in the Amsterdam or London office.

Company

hirify.global is an AI-powered advertising technology company that integrates media, creative, and intelligence to transform ad experiences for global brands.

What you will do

• Act as the primary point of contact for agency partners to ensure exceptional platform experience and value realization.
• Provide consultative advice and best practices on digital advertising across major social platforms.
• Partner with Agency Sales to develop and execute strategies for product adoption and growth.
• Collaborate with cross-functional teams including Product, Engineering, and Onboarding to drive growth initiatives.
• Educate agency teams through tailored programs and training procedures.
• Represent the voice of the agency to influence the product roadmap and contribute to a knowledge library.

Requirements

• 3+ years of experience in customer success or a similar customer-facing role.
• Advanced knowledge of digital advertising across Meta, Pinterest, Snapchat, and TikTok.
• Strong communication skills with the ability to explain complex concepts clearly.
• Results-driven mentality with an entrepreneurial spirit and bias for action.
• Ability to work in a hybrid model (3 days/week) in Amsterdam or London.
• Willingness to travel for quarterly business reviews and industry events.

Nice to have

• Experience with Google Ads.
• Programmatic advertising experience.
• Prior experience with the Smartly platform.

Culture & Benefits

• Inclusive global culture with over 750 employees across 24 locations.
• Comprehensive rewards including equity options and performance-based incentives.
• Focus on wellbeing with healthcare packages and mental health services.
• Flexible hybrid workplace with an option to work abroad for up to 30 days annually.
• Commitment to work-life balance with paid holidays and family leave.