Customer Support Specialist (Fintech)

TL;DR

Customer Support Specialist (Fintech): Providing technical support for API-driven verification services with an accent on log analysis and troubleshooting. Focus on investigating non-standard API issues using Elastic/OpenSearch and collaborating with engineering teams to ensure system reliability.

Location: Hybrid (1 day per week in Utrecht, Netherlands)

Company

hirify.global is a leading account verification platform used by banks and organizations to prevent payment fraud and misdirected payments.

What you will do

• Investigate non-standard customer issues by analyzing API logs via Elastic/OpenSearch.
• Communicate primarily via email with clients' technical teams and log administrators to resolve issues.
• Monitor system health and assist with incident and release management processes.
• Handle client certificate renewals and conduct data analysis.
• Build internal knowledge bases and document common issues to streamline support operations.

Requirements

• Approximately 2 years of experience in B2B customer support.
• Solid understanding of how APIs work and experience with Postman.
• Proficiency with Jira, Confluence, and HubSpot.
• Advanced Excel or Google Sheets skills for reporting and data analysis.
• Experience analyzing technical logs (Elasticsearch/OpenSearch is highly desirable).
• Exceptional written and spoken English proficiency.

Nice to have

• Familiarity with modern AI productivity tools such as Jira AI/Rovo, Google Gemini, or NotebookLM.

Culture & Benefits

• Competitive salary plus an 8% personal benefits budget for training or additional time off.
• 25 days of holiday and a pension plan.
• Provision of MacBook Pro and iPhone.
• Covered travel costs via NS Business Card.
• Culture of ownership and autonomy within a diverse team of 35+ nationalities.
• Regular team activities including Friday drinks, offsites, and quarterly company meetups.