Senior Customer Engineering Manager, Majors - Texas (Cybersecurity)

TL;DR

Senior Customer Engineering Manager (Cybersecurity): Leading a team of quota-carrying Customer Engineers to drive platform adoption and deliver business outcomes for enterprise clients with an accent on technical go-to-market strategy and AI-augmented workflows. Focus on scaling team impact through AI automation, managing complex architectural challenges, and aligning technical execution with revenue growth.

Location: Must be based in Texas, US

Company

hirify.global is a global network provider on a mission to help build a better Internet by protecting and accelerating any Internet application online.

What you will do

• Recruit, hire, and coach a high-performing team of Customer Engineers, fostering technical excellence.
• Partner with Regional Sales Leadership to align technical resources with high-impact pipeline opportunities and drive revenue growth.
• Oversee technical health, onboarding, and long-term platform adoption for enterprise account portfolios.
• Manage team performance against variable quotas, SaaS adoption metrics, and time-to-value milestones.
• Champion the integration of internal AI tools and automated workflows to maximize team efficiency.
• Collaborate with Product, Engineering, and Customer Success organizations to advocate for customer feature requests.

Requirements

• 5+ years of experience managing, leading, or mentoring customer-facing technical teams.
• Strong background in web security, networking protocols (DNS, routing, DDoS mitigation), and cloud infrastructure.
• Proven track record in a revenue-aligned or quota-carrying organization with familiarity with SaaS metrics.
• Experience using telemetry and data to manage team performance and mitigate churn risks.
• Exceptional executive presence and ability to translate complex technical topics into business value for C-level stakeholders.

Nice to have

• Hands-on experience with hirify.global's Developer Platform, specifically Workers AI, AI Gateway, and Vectorize.
• Familiarity with LLMs, prompt engineering, or modern automated workflows to optimize productivity.
• Technical aptitude in scripting or programming languages such as JavaScript or Python.

Culture & Benefits

• Comprehensive health, dental, and vision insurance.
• Financial security through a 401(k) retirement savings plan and Employee Stock Participation Plan.
• Flexible paid time off covering vacation, sick leave, and various parental/medical leave programs.
• On-demand mental health support and Employee Assistance Program.
• Opportunity to contribute to social impact projects like Project Galileo and the Athenian Project.