Engineering Manager (SupportX)

TL;DR

Engineering Manager (SupportX): Leading a cross-functional team of backend, frontend, and AI engineers to build and optimize fan support products with an accent on AI-powered chat, agent tooling, and system integrations. Focus on defining technical vision, driving operational excellence, and scaling support workflows within a high-stakes marketplace environment.

Location: Must be based in the United States (Remote or Hybrid)

Salary: $171,000 - $248,000 USD

Company

hirify.global is a technology-driven ticketing platform modernizing the live event industry with a fan-first approach.

What you will do

• Manage and mentor a team of backend, frontend, and applied AI engineers.
• Own the technical vision for core support tools, including custom solutions and SaaS integrations.
• Drive the roadmap for AI-powered support agents and agent efficiency tools.
• Perform code and architecture reviews while maintaining high operational standards.
• Collaborate with product and design leadership to align team goals with business objectives.
• Participate in recruiting and team growth initiatives.

Requirements

• Must be based in the United States.
• 5+ years of experience as an engineer with a focus on coding.
• 2+ years of experience as an engineering manager leading productive teams.
• Proven track record of shipping high-stakes customer experience software.
• Ability to define architecture and roadmaps in ambiguous environments.
• Strong communication skills for explaining complex technical concepts to non-technical stakeholders.

Nice to have

• Experience building end-to-end customer support software in a marketplace environment.
• Hands-on experience with AI agent optimization and support workflows.

Culture & Benefits

• Flexible work environment with 100% remote or hybrid options.
• Equity stake and discretionary annual bonus.
• Unlimited PTO and 16 weeks of fully-paid family leave.
• 401(k) matching and student loan matching program.
• Comprehensive health, vision, dental, and life insurance.
• Quarterly stipend for live event tickets and wellness expenses.