VIP Customer Care Manager

TL;DR

VIP Customer Care Manager: Building and maintaining strong relationships with high-value players to deliver an exceptional customer experience with an accent on personalized service and retention strategies. Focus on analyzing player activity, coordinating VIP events, and collaborating across departments to drive revenue and ensure regulatory compliance.

Location: Must be based in Spain

Company

hirify.global is a technology-driven organization focused on building long-term relationships through deep technical knowledge and human-centric values.

What you will do

• Communicate with VIP players via phone, email, and social media.
• Develop and implement strategies to attract and retain high-value players.
• Build and maintain strong relationships through personalized service.
• Coordinate and host special events and promotions for VIP guests.
• Monitor player activity and identify opportunities to increase revenue.
• Handle escalated customer service issues with discretion and professionalism.

Requirements

• Spanish language proficiency: B2 required
• Excellent written and verbal communication skills in English
• Detail-oriented approach with focus on operational accuracy
• Data-savvy mindset with the ability to interpret CRM analytics
• Creative thinker capable of conceptualizing customer journeys

Nice to have

• Analytical background with expertise in spreadsheets and data visualization tools (Tableau, Looker Studio, Power BI)
• Experience with CRM platforms

Culture & Benefits

• Supportive, international, and growth-oriented environment
• Competitive compensation based on experience
• Career development and knowledge sharing opportunities
• Paid sick days
• Corporate events and team activities