CAU Technician (EdTech)

TL;DR

CAU Technician (EdTech): Providing technical support and platform administration for e-learning solutions with an accent on LMS integration, SCORM validation, and user documentation. Focus on resolving complex user inquiries, maintaining SLAs, and creating comprehensive training materials for international clients.

Location: Mandatory residency in Mexico, Peru, Colombia, or Brazil. Must be able to work aligned with LATAM business hours.

Company

A leading provider of e-learning solutions with over 20 years of experience in SaaS and cloud platforms.

What you will do

• Handle user inquiries via email and manage the tracking of escalations.
• Monitor SLAs and provide technical support for course integration across various LMS platforms.
• Perform platform administration and document internal processes.
• Develop training materials, including help articles, user guides, webinars, and video tutorials.

Requirements

• Knowledge of uploading, validating, and verifying SCORM packages on platforms.
• English: C1 level required.
• Portuguese: Professional proficiency (Brazilian Portuguese) required.
• Mandatory residency in Mexico, Peru, Colombia, or Brazil.
• Availability to work aligned with LATAM time zones.
• Proficiency in Microsoft Office and related tools.

Nice to have

• Experience creating courses using authoring tools.
• LMS platform management experience.
• Experience using ticketing systems such as Zendesk or Helpscout.
• Experience in process documentation and help portal management.

Culture & Benefits

• 100% remote work with the option to visit the Madrid office.
• Stable and dynamic project within a continuously growing organization.
• 40-hour workweek (Monday-Friday) with flexible intensive or split-shift options.
• Opportunity to collaborate with an expert team with extensive sector experience.