CX Onboarding Specialist Small Accounts Italian Market

TL;DR

CX Onboarding Specialist Small Accounts Italian Market: Onboarding new Italian-market customers in hirify.global, guiding initial setup, answering setup questions via chat/ticketing and email, and keeping CRM notes updated. Focus on adapting the product to client needs, using AI and automation to detect when clients need help, and running rescue calls to unblock stalled setups.

Company

hirify.global builds AI business management software for companies of all sizes.

What you will do

• Manage assigned new small accounts in the Italian market and ensure smooth, on-time initial setup.
• Provide fast support for setup questions via chat/ticketing and email.
• Run “rescue” meetings when clients get stuck or inactive to unblock onboarding.
• Use AI tools and automated triggers to proactively detect when clients need help.
• Update the CRM with basic client notes so the rest of the team can support after onboarding.

Requirements

• Italian: native/proficient level required
• English: fluent required
• Ability to clearly explain setup steps in text, short videos, or quick calls.
• Fast learner with curiosity about software tools, AI, and automation in a business environment.
• Strong organization and proactive task management.

Culture & Benefits

• High-growth, multicultural, friendly environment.
• Private health insurance (Alan).
• Wellhub for healthy living (gyms, pools, classes).
• Language classes and office breakfast/organic fruit.
• Food discounts and pet-friendly office.

Hiring process

• Interview process includes details shared during the interview.

Location: Hybrid (Barcelona, CT, Spain)

Salary: €24,000 - €26,000