Services Solutions Manager (Cloud)

TL;DR

Services Solutions Manager (Cloud/Data Warehousing): Managing complex customer engagements and transitioning them from hour-based billing to defined business value impact with an accent on strategic SOW creation and rigorous scope governance. Focus on translating complex business challenges into milestone-driven roadmaps and ensuring financial health through SFDC rigor.

Location: Remote (Must be based in the United Kingdom)

Company

Snowflake is a cloud-native data platform powering the era of the agentic enterprise through AI-native thinking and innovation.

What you will do

• Own the services lifecycle for high-stakes, complex engagements, ensuring technical discovery aligns with product capabilities.
• Translate complex business challenges into milestone-driven roadmaps and rigorous Statements of Work (SOW).
• Implement formal scope governance and auditable change management processes for all modifications.
• Maintain commercial data integrity, including bookings forecasts and financial milestones in SFDC.
• Act as a consultative challenger to align customer requests with realistic project health and success.
• Network with senior internal and external stakeholders to drive alignment on a "Unified Front."

Requirements

• Must be based in the United Kingdom.
• 5-8 years of field sales or services delivery experience within Data Warehousing, BI, or Cloud fields.
• Expert-level proficiency in Technical Discovery, Scoping, and leading pre-signature discovery.
• Bachelor’s degree with 5+ years of experience, or a Master’s degree with 4+ years of experience.
• Proven ability to solve complex problems involving diverse data analysis and identifiable factors.

Culture & Benefits

• AI-native environment encouraging an experimental mindset and curiosity.
• Low-ego culture that thrives in dynamic and fast-moving settings.
• Opportunity to redefine the future of work within a rapidly scaling global leader.