Customer Success Engineer (Cybersecurity)

TL;DR

Customer Success Engineer (Cloud Security): Serving as the technical lead for strategic accounts to drive adoption and operational excellence of the Orca Platform with an accent on cloud security architecture and risk reduction. Focus on designing tailored success plans, removing technical blockers, and aligning security goals for large-scale enterprise environments.

Location: Remote (US East Coast)

Salary: $140,000–$170,000 (Base + Commission)

Company

A global cloud security innovation leader and cybersecurity unicorn providing agentless cloud security solutions.

What you will do

• Serve as the trusted technical advisor for Orca’s most strategic customers.
• Lead customer visits, executive briefings, and technical workshops to accelerate platform adoption.
• Drive deployment and operational excellence through architecture reviews and best practice guidance.
• Partner with Customer Success Managers to design and execute tailored success plans tied to business outcomes.
• Identify and remove technical blockers while advocating for customer needs across Product, Support, and Engineering teams.
• Present platform value and innovation in executive-level business reviews.

Requirements

• Must be based on the US East Coast.
• 5+ years in customer-facing technical roles (CSE, TAM, Solutions Architect, or DevOps/Security Engineer).
• Proven experience with enterprise cloud environments (AWS, Azure, GCP).
• Hands-on knowledge of Kubernetes, containers, and CI/CD pipelines.
• Strong understanding of cloud security architecture and the CNAPP ecosystem.
• Proficiency in scripting, automation, and API integrations.

Nice to have

• Experience with Infrastructure as Code (Terraform).
• Kubernetes certifications (CKA, CKAD, or CKS).

Culture & Benefits

• Competitive salary, commission, and equity package.
• Medical, dental, and vision benefits starting on the first day of employment.
• Generous PTO with U.S. holidays observed.
• Work-from-home stipend and monthly reimbursement for cell phone and home internet.
• Choice of Mac or Windows laptop.