Customer Success Architect (Cybersecurity)

TL;DR

Customer Success Architect (Cybersecurity): Supporting clients post-purchase to ensure ROI and optimize security infrastructure with an accent on troubleshooting critical issues and driving product value. Focus on acting as a technical SME for SIEM, SOAR, and XDR environments and collaborating with engineering teams to scale technical knowledge.

Location: Remote (Must be based in the USA)

Salary: $112,000 - $182,500 per year

Company

hirify.global is a global leader in cybersecurity dedicated to protecting the digital way of life through innovation and AI.

What you will do

• Act as a technical SME, assisting customers with product questions, technical requirements, and troubleshooting.
• Write scripts and provide training to help customers optimize their security infrastructure.
• Collaborate with product and engineering teams to improve product utility for customers and partners.
• Create articles and guides to translate technical knowledge into scalable customer resources.
• Drive ROI and long-term value for clients through post-purchase support.

Requirements

• 5+ years of experience in Security Operations or Engineering (SIEM, SOAR, SOC, and/or XDR/EDR).
• Proficiency in scripting with Python and/or JavaScript.
• Familiarity with cloud providers such as GCP, AWS, and Azure.
• Experience in customer-facing roles.
• Must be based in the USA; no immigration sponsorship provided.

Nice to have

• Experience with attack surface management or CNAPP.

Culture & Benefits

• Remote work flexibility within a hybrid collaborative culture.
• Competitive salary including potential restricted stock units (RSUs) and bonuses.
• Inclusive work environment emphasizing disruption, collaboration, and integrity.
• Comprehensive employee benefits package.