Software Support Representative (Fintech)

TL;DR

Software Support Representative (Fintech): Delivering Tier 1 support for banking core systems with an accent on troubleshooting Certificates of Deposit (CD), IRA, and Customer Information Files (CIF). Focus on resolving customer cases via ticket management systems and providing operational support for financial institutions.

Location: Remote, but must reside within approximately 70 miles of Allen, TX; Lenexa, KS; Springfield, MO; or Monett, MO

Company

A technology company redefining how community banks and credit unions connect with their members through secure, human-centered digital banking and payment solutions.

What you will do

• Provide Tier 1 troubleshooting and accurately assess customer product issues to determine the best resolution path.
• Research and resolve application and service issues while maintaining up-to-date knowledge of product upgrades.
• Manage incoming cases and emails in accordance with Service Level Standards (SLS) using support tools.
• Escalate complex issues to higher-level personnel with precise technical documentation.
• Participate in training programs and potentially mentor new team members.

Requirements

• Minimum of 5 years of experience in a financial institution or software support role.
• Must be based within 70 miles of Allen, TX; Lenexa, KS; Springfield, MO; or Monett, MO.
• Must be eligible to work in the US without current or future immigration sponsorship (e.g., H-1B, STEM OPT).
• Ability to participate in a rotating on-call schedule (approximately one week per month).
• Availability to work from 9:00 am to 6:00 pm Central Time.

Nice to have

• Strong understanding of banking and credit union operations.
• Hands-on experience with CD, IRA, Safe Deposit Box, and CIF processes.
• Familiarity with hirify.global core systems such as SilverLake or CIF 20/20.

Culture & Benefits

• Culture driven by the motto: "Do the right thing, do whatever it takes, and have fun."
• Comprehensive benefits supporting physical, mental, and financial wellbeing.
• Environment fostering inclusion, sustainability, and community impact.
• Focus on technology modernization, secure data access, and fraud mitigation.