Customer Care Specialist (Fintech)

TL;DR

Customer Care Specialist (Fintech): Managing full-cycle support experience via in-app chat and email for a financial empowerment platform with an accent on complex troubleshooting and cross-functional feedback. Focus on surfacing customer friction points to product, finance, and legal teams to drive platform improvements.

Location: Must be based in Canada or the U.S.

Salary: CA$51,750 base + CA$5,000 bonus

Company

hirify.global is a financial empowerment platform that helps businesses improve employee financial wellness through services like earned wage access.

What you will do

• Act as the first point of contact for customers, providing guidance through in-app chat and email.
• Troubleshoot complex or sensitive inquiries end-to-end and coordinate with internal teams.
• Share customer feedback and patterns with product and growth teams to influence decision-making.
• Contribute to process improvements within the Customer Care department to strengthen team systems.
• Collaborate with product, finance, and legal teams to resolve customer friction points.

Requirements

• 3+ years of experience in high-volume, fast-paced customer service or support environments.
• Must be based in Canada or the U.S.
• Experience managing multiple live chats and emails simultaneously.
• Proven ability to translate complex technical concepts into plain language.
• Strong troubleshooting instincts and a methodical approach to problem-solving.
• Proficiency with Google Workspace and Slack.

Culture & Benefits

• Permanently remote work environment.
• Flexible "You-do-You" time off program with up to 6 weeks of vacation.
• Comprehensive medical, vision, and dental benefits available from day one.
• Increased mental health coverage and a wellness stipend.
• Inclusive parental leave top-up and access to earned wage access.