Manager, Customer Success Support (Fintech)

TL;DR

Manager, Customer Success Support (Fintech): Leading and developing a team of Customer Success Support Associates to maximize the retirement savings platform experience with an accent on team coaching, 401(k) domain expertise, and operational efficiency. Focus on scaling support operations, managing complex escalations, and partnering with Product teams to drive platform improvements.

Location: Must be based in Lindon, Utah (Hybrid: Monday-Thursday onsite, Friday remote)

Salary: $65,000–$70,000

Company

hirify.global is a high-growth fintech company dedicated to expanding access to retirement benefits for small and medium-sized businesses.

What you will do

• Guide, inspire, and develop a team of Customer Success Support Associates.
• Coach direct reports and foster a culture of collaboration, accountability, and strategic thinking.
• Manage complex customer escalations with urgency to ensure full resolution.
• Collaborate cross-functionally with Enablement, Operations, and Plan Administration teams.
• Partner with Product and Program Management to drive platform and process improvements.
• Define and enforce best practices to increase operational efficiency.

Requirements

• 3+ years of experience managing a team.
• 2+ years of industry experience specifically in 401(k).
• Proven success scaling support operations across multiple channels.
• Bachelor’s degree or equivalent professional experience.
• Must be located in Lindon, Utah to comply with the hybrid office schedule.

Nice to have

• Experience working within high-volume startup call centers.

Culture & Benefits

• 401(k) plan with a dollar-for-dollar employer match up to 4%.
• Comprehensive health, dental, and vision insurance.
• Competitive time off and parental leave policies.
• Mental health support through Lyra and fertility benefits via Carrot.
• Monthly work-from-home stipend and quarterly lifestyle stipend.