Customer Experience Manager (Fintech)

TL;DR

Customer Experience Manager (Fintech): Managing day-to-day relationships with banking and fintech clients to ensure project success and service satisfaction with an accent on cross-functional collaboration and strategic account growth. Focus on resolving complex customer situations, coordinating implementation projects, and advocating for client needs within the organization.

Location: Must be based in the United States. This role offers hybrid work opportunities.

Salary: $66,000–$110,000 (varies by geographic location).

Company

hirify.global is a leading provider of digital banking and lending solutions for financial institutions and fintechs, dedicated to building strong communities through innovative technology.

What you will do

• Oversee day-to-day relationships with assigned customers to ensure satisfaction with projects and services.
• Collaborate with Customer Success Managers to support account plans and territory strategies.
• Monitor implementation projects to ensure timeliness and high client satisfaction.
• Vet and document enhancement requests, providing estimates for professional services.
• Conduct site and system reviews, providing technical guidance on product functionality and roadmaps.
• Act as a liaison for beta projects and support cross-sell campaigns.

Requirements

• Must be authorized to work for any employer in the U.S. (no visa sponsorship available).
• Bachelor’s degree and 5+ years of related experience, or advanced degree with 3+ years of experience.
• Proven experience in B2B or B2C relationship management or customer service.
• Exceptional communication skills with fluent written and oral English.
• Ability to travel up to 35% for customer meetings and events.
• Experience in banking or banking software is strongly preferred.

Nice to have

• Experience with Salesforce for maintaining customer data.
• Background in metrics-driven client advocacy environments.
• Experience maneuvering within large corporate structures.

Culture & Benefits

• Hybrid work environment with flexible time off.
• Comprehensive health and wellness benefits, including competitive insurance.
• Generous paid parental leave for eligible employees.
• Career development programs, mentorship, and internal mobility opportunities.
• Active community involvement through the Spark Program and company-sponsored events.