Billing Operations Specialist

Location: Hybrid in the Philippines

Company

hirify.global provides a unified IT operations platform for endpoint management, patching, backup, and remote access for customers in more than 140 countries.

What you will do

• Process and monitor invoices, verifying service dates and applying accurate invoicing templates.
• Review contracts for non-standard terms and support revenue recognition accuracy.
• Assist with accounts receivable, cash application, collections monitoring, and customer outreach on non-payment issues.
• Manage billing operations through Salesforce, track KPIs, and resolve account discrepancies.
• Respond to customer billing questions through Zendesk and provide documentation for audits.
• Create, configure, and maintain client user accounts, permissions, roles, and access rights.

Requirements

• Experience in accounting and finance, with familiarity with GAAP and basic revenue recognition standards.
• Strong written and verbal communication, customer service, prioritization, multitasking, and problem-solving skills.
• Experience with ticketing software, preferably Zendesk.
• Proficiency in Excel; Salesforce and NetSuite experience is preferred.
• Fluent English and an English resume are required.
• A Bachelor's degree in Accounting or Finance is a plus.

Culture & Benefits

• Opportunities for personal and professional development through a training platform.
• Collaboration with an international workforce.
• Competitive compensation.
• This position is not eligible for visa sponsorship.