Invoice to Cash Analyst (PG23) – Collections

Location: Taguig, National Capital Region (Manila), Philippines; onsite with flexibility for a temporary hybrid setup where applicable; night shift required

Company

Johnson & Johnson MedTech develops healthcare technologies and provides global finance services supporting its operating companies.

What you will do

• Execute end-to-end collections and dispute management for high-volume, low-value customer portfolios.
• Send collections reminders, perform follow-ups and dunning activities, and monitor overdue balances, payment trends, and customer responses.
• Reconcile incoming payments, identify basic disputes, handle routine invoice and payment inquiries, and escalate exceptions when required.
• Facilitate resolution of pricing, billing, delivery, contractual, and internal process disputes with Commercial, Customer Service, Supply Chain, and other stakeholders.
• Track performance metrics, perform financial closing activities, and maintain complete documentation in systems of record.
• Use AR systems and automation tools while supporting continuous process improvements and compliance with internal controls and audit requirements.

Requirements

• Bachelor’s degree or equivalent, preferably in Accounting, Finance, or a related business discipline.
• 1–3 years of relevant experience, preferably in Finance or Invoice-to-Cash operations.
• Basic understanding of Finance, accounts receivable processes, compliance requirements, and exposure to the end-to-end Invoice-to-Cash process.
• Strong customer engagement, negotiation, analytical, problem-solving, prioritization, and teamwork skills.
• Strong verbal and written English communication skills required.
• ERP experience is preferred; exposure to automation tools, shared services, BPO, or multinational environments is advantageous.

Nice to have

• CPA, CMA, MBA, or another relevant professional certification.
• Collections experience and foreign-language capability other than English.

Culture & Benefits

• Work within a global finance network spanning professionals in more than 60 countries.
• Participate in an inclusive and diverse work environment guided by the Johnson & Johnson Credo.
• Support operational excellence, innovation, continuous improvement, and customer experience initiatives.
• Work onsite in Taguig, with temporary hybrid flexibility where applicable.