Director, Customer Intelligence & Digital Platforms (AI)

TL;DR

Director, Customer Intelligence & Digital Platforms (AI): Leading the strategy and execution of AI-powered digital customer success ecosystems with an accent on intelligent automation, predictive analytics, and enterprise platform optimization. Focus on architecting scalable customer engagement models, driving AI transformation, and leveraging data-driven insights to enhance customer outcomes and operational efficiency.

Location: Remote (USA)

Salary: $157,900 - $205,400

Company

hirify.global is a technology company dedicated to delivering impactful customer success through innovation, integrity, and a customer-centric approach.

What you will do

• Define and execute the vision, strategy, and operating model for Digital Customer Success Services.
• Own the technology ecosystem including Gainsight, customer intelligence platforms, and AI-enabled workflows.
• Lead the strategy and governance of the customer community to drive self-service and advocacy.
• Design AI-powered engagement programs for the entire customer lifecycle from onboarding to renewal.
• Develop customer intelligence capabilities such as health modeling, propensity scoring, and predictive analytics.
• Partner cross-functionally with Product, Marketing, and Data teams to deliver integrated customer experiences.

Requirements

• Must be based in the USA.
• Minimum 15 years of progressive leadership experience in digital transformation or enterprise technology strategy.
• Deep expertise in AI, generative AI, machine learning, and intelligent automation.
• Extensive experience architecting and scaling AI-powered customer success strategies.
• Advanced proficiency in enterprise data architecture, CRM ecosystems, and customer success platforms like Gainsight.
• Proven success in leading enterprise-wide initiatives and high-performing teams.

Nice to have

• Master’s Degree or MBA.
• Advanced certifications in AI, Machine Learning, or Enterprise Architecture.
• Experience in SaaS or complex technology organizations.

Culture & Benefits

• Commitment to innovation and growth mindset, particularly in AI adoption.
• Collaborative team environment focused on customer success and operational excellence.
• Total compensation package including bonus plans and equity grants.
• Emphasis on transparency, candor, and continuous improvement.