Patient Experience Representative (Healthcare)

Location: Vancouver Head Office, British Columbia, Canada; the role is full-time and based onsite.

Salary: CAD 54,000–58,000 per year, depending on experience and geographic location.

Company

hirify.global develops proactive healthcare services using whole-body MRI scanning, integrated hardware and software, and increasingly AI-enabled technology.

What you will do

• Provide patient support through phone, email, and chat, responding to inquiries and resolving issues professionally.
• Explain services, policies, and procedures, and assist with account setup, login issues, password resets, billing questions, and medical intake forms.
• Schedule scan appointments, manage patient complaints, escalate complex cases, and follow up on outstanding issues.
• Maintain accurate records of patient interactions and use established systems to report patient satisfaction.
• Identify opportunities to improve patient satisfaction and retention, including new-patient and milestone retention calls.
• Collaborate with sales, marketing, medical professionals, and other departments to provide a seamless patient experience.

Requirements

• Experience in customer support, customer service, or customer success is an asset.
• Strong written, verbal, interpersonal, and collaborative communication skills.
• Ability to multitask, prioritize competing demands, manage time effectively, and work under pressure.
• Professional, empathetic, and supportive approach when assisting patients, including during stressful situations.
• Strong attention to patient privacy and confidentiality, with sound judgment and emotional intelligence.
• Must be legally authorized to work in Canada at the time of hire and must not require current or future employer sponsorship.

Culture & Benefits

• Work in a fast-paced startup environment focused on proactive healthcare and patient impact.
• Flexible working hours may include weekends and holidays.
• Free whole-body scans for team members.
• Growth opportunities, flexible vacation, and weekly team connection activities.
• Comprehensive health, dental, vision, and mental health coverage.
• Eligible Canadian employees can access RRSP and TFSA retirement savings plans without company matching contributions.

Hiring process

• Successful candidates undergo a background check in compliance with applicable federal, provincial, and state rules.