Consumer Operations Support Specialist

Location: Burlington, Canada; hybrid work with a minimum of two days per week in an assigned hirify.global office

Salary: CAD 55,000–69,000 annually

Company

hirify.global provides information and technology solutions that support customers and businesses, with a focus on innovation, collaboration, and professional development.

What you will do

• Manage customer onboarding, implementations, maintenance activities, and operational requests across test and production environments.
• Create, modify, validate, and maintain member codes, customer access, and related configurations.
• Lead stakeholder meetings, gather requirements, provide project updates, resolve issues, and support successful customer outcomes.
• Prioritize ticket and project queues while meeting service-level agreements, quality standards, and business objectives.
• Handle complex inquiries and escalations, analyze risks, recommend solutions, and coordinate resolution with cross-functional teams.
• Perform quality reviews, deliver operational training, maintain documentation, and identify process improvements that reduce manual effort and improve customer experience.

Requirements

• 6+ years of experience in customer service and/or operations.
• Advanced knowledge of customer onboarding, implementation, and operational support processes.
• Experience with data analysis, research, complex customer situations, quality reviews, and process improvement.
• Strong proficiency in Microsoft Office applications and operational systems such as Salesforce.
• Strong analytical, problem-solving, organizational, stakeholder management, and communication skills.
• Ability to work in a hybrid arrangement from Burlington, Canada, with at least two days per week in the assigned office.

Nice to have

• Experience in financial services or banking.
• French fluency.

Culture & Benefits

• Work/life flexibility and resources supporting professional and personal well-being.
• Opportunities for professional development, knowledge sharing, coaching, and collaboration.
• Accommodation is available for applicants with disabilities in accordance with applicable laws.