Customer Success Coordinator

TL;DR

Customer Success Coordinator: Managing partner relationships and providing technical support for job board solutions with an accent on platform functionality and user adoption. Focus on delivering exceptional service, liaising with internal development teams, and ensuring partner satisfaction through proactive communication and technical guidance.

Location: Must be based in Cebu, Philippines (Hybrid work arrangement).

Company

hirify.global provides cloud-based solutions for mission-driven nonprofits and associations to manage operations, fundraising, and community engagement.

What you will do

• Serve as the primary point of contact for partners regarding service needs and job board functionality.
• Collaborate with IT and Development teams to deliver solutions and enhance partner satisfaction.
• Present new product innovations to partners to drive adoption and maximize platform value.
• Relay partner feedback to management to improve service delivery and exceed expectations.
• Assist partners in understanding and utilizing website and career site features effectively.

Requirements

• Must have eligibility to work in the Philippines without sponsorship.
• Minimum 1 year of experience in a related field or customer service.
• Intermediate to advanced technical skills in HTML and CSS.
• Proficiency with Salesforce, Basecamp, and JIRA.
• Strong organizational, interpersonal, and communication skills.

Nice to have

• Bachelor’s degree in marketing, business management, or communications.
• Previous experience in a call center environment.
• Certifications in relevant computer languages.

Culture & Benefits

• Medical, dental, and optical benefits including dependents.
• Flexible planned paid time off and sick leave.
• Company-paid life insurance coverage.
• Inclusive, purpose-driven work environment.
• Hazard pay and commitment to work-life balance.