NL Contact Center Professional (Fintech)

TL;DR

Contact Center Professional (Fintech): Delivering high-quality customer support for retail banking operations across multiple communication channels with an accent on problem resolution and regulatory compliance. Focus on managing end-to-end customer inquiries, optimizing system responses, and ensuring operational excellence in a fast-paced environment.

Location: Onsite in Manila (One Ayala Tower 2), Philippines

Company

hirify.global is a global service organization supporting retail and wholesale banking activities across multiple worldwide locations.

What you will do

• Deliver excellent customer service via chat, phone, video, email, and messaging platforms.
• Support inquiries related to payments, cards, online banking, and other retail banking products.
• Process customer requests accurately while adhering to relevant regulations and procedures.
• Manage end-to-end resolution of customer inquiries and complaints.
• Collaborate with colleagues and stakeholders to achieve productivity and quality objectives.
• Apply risk and compliance standards to daily operations and contribute to operational excellence.

Requirements

• College degree or equivalent professional experience, ideally within banking, shared services, or BPO.
• Strong written and verbal English communication skills.
• Analytical thinking, attention to detail, and excellent problem-solving abilities.
• Working knowledge of Microsoft Office applications.
• Ability to work independently and manage multiple priorities while maintaining quality.
• Must be based in Manila, Philippines.

Culture & Benefits

• Opportunity to work for one of the world's leading digital banking organizations.
• Diverse, inclusive, and international work environment.
• Continuous learning and cross-skilling opportunities.
• Exposure to global banking operations and customer experience practices.
• Culture that values collaboration, ownership, curiosity, and personal growth.
• Competitive compensation and allowances.