Contact Center Professional (Banking)

TL;DR

Contact Center Professional (Banking): Delivering high-quality customer support across chat, phone, and email for retail banking operations with an accent on request processing and complaint resolution. Focus on ensuring regulatory compliance and optimizing the end-to-end customer experience in a fast-paced international environment.

Location: Onsite in Manila (One Ayala Tower 2), Philippines

Company

hirify.global is a global service organization supporting Retail and Wholesale Banking activities for one of the world's leading digital banking organizations.

What you will do

• Deliver excellent customer service via chat, phone, video, email, and messaging platforms.
• Support customers with inquiries regarding payments, cards, and online banking products.
• Manage end-to-end resolution of customer inquiries and complaints.
• Process requests accurately while strictly adhering to relevant banking regulations and procedures.
• Collaborate with stakeholders to meet productivity, quality, and turnaround-time objectives.
• Contribute to continuous improvement and operational excellence initiatives.

Requirements

• College degree or equivalent professional experience.
• Experience within banking, shared services, or a BPO environment.
• Strong written and verbal English communication skills.
• Analytical thinking, attention to detail, and problem-solving abilities.
• Working knowledge of Microsoft Office applications.
• Must be able to work onsite at One Ayala Tower 2, Manila.

Culture & Benefits

• Opportunity to work within a leading global digital banking organization.
• Diverse, inclusive, and international work environment.
• Continuous learning and cross-skilling opportunities.
• Exposure to global banking operations and customer experience practices.
• Competitive compensation and allowances.
• Culture valuing collaboration, ownership, and personal growth.