DE Contact Center Professional (Fintech)

TL;DR

DE Contact Center Professional (Fintech): Providing multi-channel customer support for retail banking operations with an accent on request processing, problem resolution, and regulatory compliance. Focus on delivering exceptional customer experiences and optimizing end-to-end inquiry resolution.

Location: Manila (One Ayala Tower 2)

Company

Global digital banking organization with operations in approximately 40 countries.

What you will do

• Deliver customer service across multiple channels, including chat, phone, video, email, and messaging platforms.
• Process customer requests regarding payments, cards, and online banking products accurately.
• Manage the end-to-end resolution of customer inquiries and complaints.
• Apply risk and compliance standards in daily operations to meet regulatory requirements.
• Collaborate with colleagues and stakeholders to achieve productivity, quality, and turnaround-time objectives.
• Contribute to operational excellence and continuous improvement initiatives.

Requirements

• College degree or equivalent professional experience, ideally in banking, shared services, or BPO.
• Strong written and verbal English communication skills.
• Excellent customer service and problem-solving abilities.
• Analytical thinking and high attention to detail.
• Working knowledge of Microsoft Office applications.
• Ability to manage multiple priorities while maintaining accuracy in a dynamic environment.

Culture & Benefits

• Opportunity to work within a leading global digital banking organization.
• Diverse, inclusive, and international work environment.
• Continuous learning and cross-skilling opportunities.
• Exposure to global banking operations and customer experience practices.
• Culture valuing collaboration, ownership, curiosity, and personal growth.
• Competitive compensation and allowances.