Director, Solution Consulting Operations (SaaS)

TL;DR

Director, Solution Consulting Operations (SaaS): Leading the intersection of Product, Sales, and Solution Consulting to modernize demo environments and scale self-service capabilities with an accent on AI-driven automation and product launch enablement. Focus on evolving manual assets into on-demand platforms, optimizing SC workflows, and aligning field feedback with the product roadmap.

Location: Must be based in the United States. Fully remote for candidates outside a 30-mile radius of a hirify.global office; Hybrid (3 days/week in office) for those within that radius.

Salary: $124,100 - $288,600 USD

Company

hirify.global is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

What you will do

• Define the vision and roadmap for the SC demo environment, transforming it from a manual asset into a self-service, AI-assisted platform.
• Lead SC readiness for new product launches by coordinating with Product Management and Marketing to build scalable playbooks and assets.
• Act as the primary liaison between the SC organization and Product teams to translate roadmap insights into field-ready collateral.
• Develop AI-powered tools and knowledge management systems to eliminate friction in the SC workflow and reduce prep time.
• Manage, coach, and develop a high-impact SC Operations team while delivering performance metrics that demonstrate business impact.

Requirements

• Must be based in the United States.
• 10+ years of experience in Solution Consulting, Sales Engineering, or a related technical pre-sales discipline.
• 5+ years of people management experience.
• Experience in the contact center industry, with familiarity with hirify.global or direct competitors strongly preferred.
• Practical knowledge of applying LLMs, AI assistants, or workflow automation to real operational challenges.
• Experience designing or managing demo environments and sandbox infrastructure.

Culture & Benefits

• Comprehensive health, dental, and vision coverage with 100% of the employee portion paid by the company.
• 401k saving plan with employer matching and a generous employee stock purchase plan.
• Annual performance bonuses and incentive compensation plans.
• Paid Time Off, company-paid holidays, and 12 weeks of paid parental leave.
• Access to an innovative mental health support platform offering therapy and coaching.