Dealer Operations Specialist

TL;DR

Dealer Operations Specialist: Working with dealerships to grow fixed operations profitability and increase customer retention with an accent on customer experience, parts inventory maximization, and warranty issue resolution. Focus on data-driven dealer coaching, remote standardized dealer contacts, and achieving district sales and service objectives.

Location: Dallas, TX, USA (Home Based)

Company

hirify.global partners with vehicle manufacturers and mobility organizations to improve dealership operations through technology and industry expertise.

What you will do

• Build relationships with assigned dealers and dealership stakeholders to achieve shared fixed-operations goals.
• Evaluate service customer experience using customer data and observations, and support continuous improvements (e.g., CSI performance, service lead close rates).
• Analyze dealership marketing and merchandising plans against OEM brand direction and market trends to identify business opportunities.
• Consult with dealerships to achieve district sales objectives and maximize the OEM Parts program.
• Prepare for remote standardized dealer contacts by reviewing reports, setting priorities, and delivering agendas/presentations aligned to OEM and dealer revenue and retention goals.

Requirements

• Confident communicator with strong verbal and written skills; ability to establish rapport and lead conversations.
• Experience delivering data-driven presentations to dealership management.
• Previous customer service experience with creative problem-solving and a focus on resolving customer issues.
• Analytical mindset with strong understanding of metrics and reports.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams) and comfort leveraging technology for remote meetings.
• Ability to multitask in a busy environment and work independently.

Culture & Benefits

• Home-based workplace with remote standardized dealer contacts.
• Autonomy to run a territory with support from a collaborative team.
• Frontline role focused on measurable impact for dealers and customers.
• Emphasis on relationship-building, teaching, and continuous improvement.

Hiring process

• Interviews focused on communication, customer service experience, and ability to present data to management.
• Discussion of how experience translates to dealership coaching, remote meetings, and achieving sales/retention objectives.