Benefits Specialist

TL;DR

Benefits Specialist: Own client benefits administration, onboarding, and compliance with an accent on benefits plan setup, ACA (1095) configuration, and maintaining accurate data in the system of record. Focus on case management, audits/validations, and optimizing benefits administration workflows to ensure timely, high-quality service.

Location: Remote (United States); Rockwall, TX (Home Office) preferred

Company

hirify.global provides benefits and related services to help customers hire, onboard, and manage employee benefits.

What you will do

• Assist with specifications, development, testing, and implementation of new benefits plan designs for renewals and new plan additions, including tiered pricing structures.
• Maintain compliance and client knowledge by coordinating benefits administration processes and systems with internal stakeholders.
• Ensure data integrity and system functionality for benefits information to support accurate enrollments and vendor/organizational reporting.
• Optimize the benefits admin system by gathering/analyzing data, improving processes, documenting workflows, and recommending enhancements.
• Perform benefits analysis, validations, and audits for quality control and adherence to established procedures.
• Manage client inquiries and open cases end-to-end, document interactions in CRM, and ensure proper triage/escalation and timely resolution.

Requirements

• Work authorization: Must be eligible to work in the United States without work visa or residency sponsorship
• Strong written and verbal communication skills with precise articulation of customer issues.
• Bachelor’s degree or 2 years of benefits service experience.
• Technical skills are mandatory: proficiency in Outlook, Microsoft Office Suite, and typing.
• Strong problem-solving mindset focused on customer care.
• Ability to manage multiple projects concurrently with high attention to detail.

Nice to have

• Previous payroll experience.
• Knowledge of Prism HR platform; experience building benefit forms, workflows, and validating enrollment processes.
• Experience with HRIS that includes benefits administration (can substitute for direct Prism experience).

Culture & Benefits

• Health, wellbeing, retirement, and other financial benefits; paid time off.
• Variable compensation/commission/annual bonus may be available based on performance and company performance.
• Overtime pay for non-exempt employees and reimbursement of job-related expenses per company policy.
• Robust learning and development programs and potential employee perks/discounts.
• Collaborative, energetic benefits team environment.

Hiring process

• Submit an application through the official process; candidate submissions must go through internal Talent Acquisition.
• Interviews and evaluations to assess fit for benefits administration, compliance, and customer service responsibilities.