Fraud Policy And Escalation Specialist

TL;DR

Fraud Policy And Escalation Specialist (Fraud Prevention): Monitor challenging payment transactions, handle fraud escalations under defined procedures and SLAs, and analyze escalation data to prevent financial loss with an accent on transaction monitoring, chargeback/fraud ratio tracking, and queue handling. Focus on guiding operational teams, building risk-management awareness, and supporting fraud prevention across issuing-world processes.

Location: Hybrid (Belgium, Brussels)

Company

hirify.global is a payments technology company helping businesses securely accelerate how the world pays and gets paid.

What you will do

• Monitor challenging transactions for financial fraud prevention and detection.
• Handle fraud escalations according to organizational procedures and agreed SLAs.
• Research and analyze escalation data to prevent financial loss.
• Monitor fraud and chargeback ratios and take actions in line with hirify.global policies.
• Manage queue handling to avoid SLA breaches.
• Train operational teams and build organizational awareness of risk management and fraud prevention.

Requirements

• Minimum 4 years of relevant professional experience/education in areas such as finance, accounting, risk management, business administration/economics, or fraud management in the financial sector.
• Knowledge of payment facilitators and experience with acquiring/issuing banking levels, including cooperation with card schemes.
• Ability to work with queue management tools.
• Strong motivation for fraud prevention with a problem-solving mindset.
• Data analytics skills and strong attention to detail, including excellent Microsoft Excel skills.
• Familiarity with issuing fraud trends and escalation procedures, plus excellent communication skills.

Culture & Benefits

• Work in the global payments technology industry with opportunities to learn and grow.
• Training and extensive learning opportunities to accelerate career development.
• Purpose-driven culture focused on doing good and sustainability recognition.
• Hybrid work setup based in Belgium (Brussels).

Hiring process

• Application submission via the hirify.global jobs portal.
• Evaluation based on fraud prevention/escalation experience, data/Excel skills, and communication.