Special Servicing Associate III

TL;DR

Special Servicing Associate III (Mortgage/HELOC/Home Equity): Expert management of defaulted Home Equity Investments, including loss mitigation, bankruptcy, and foreclosure processes with an accent on complex case analysis, strategic recovery planning, and regulatory-compliant documentation. Focus on stakeholder coordination, subservicer oversight and auditing, escalated request resolution, and training/coaching the Special Servicing team while improving workflows and the proprietary servicing system.

Company

hirify.global builds home equity products and servicing workflows to help homeowners access financial flexibility.

What you will do

• Analyze defaulted Home Equity Investments and develop strategic loss mitigation and recovery solutions.
• Manage foreclosure and bankruptcy-related processes through final sale/bid, including interpretation of title reports to resolve lien issues.
• Coordinate with customers, investors, attorneys, and subservicers to facilitate loss mitigation and optimize investor recovery.
• Oversee subservicers and foreclosure firms via audits and call monitoring to ensure accuracy and servicing standards.
• Handle escalated servicing requests and provide day-to-day support for inbound and outbound customer inquiries.
• Build and refine workflows, contribute feedback to product/engineering, and train/coaching the Special Servicing team on new policies and procedures.

Requirements

• Location: Remote role; candidates must reside in one of Point’s states of operation: AL, AR, AZ, CA, CO, CT, DC, FL, GA, IL, KS, KY, MA, MD, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI.
• 5+ years of experience in mortgage, HELOC, or home equity investment (HEI) servicing, specifically in default management and loss mitigation.
• Deep knowledge of foreclosure navigation (default through final sale/bid) and ability to interpret title reports to resolve complex lien issues.
• Proven experience conducting audits and call monitoring to ensure subservicers meet performance and compliance standards.
• Strong grasp of mortgage servicing regulations and commitment to rigorous documentation.
• Ability to analyze financial data to build effective loss mitigation plans and solve complex default scenarios.

Culture & Benefits

• Flexible remote and onsite work; remote-first culture with an in-person HQ in downtown Palo Alto, CA.
• Generous health benefits (medical, dental, vision) with FSA and HSA options.
• Unlimited paid time off plus 10 company holidays.
• Fully paid parental leave (supplements state PFL to 100% base pay, plus additional fully paid weeks; up to 8 weeks in states without PFL) and 4 weeks fully paid transition time.
• 401K retirement plans, guaranteed life insurance, and short- and long-term disability coverage.
• Monthly stipends (internet, mobile plans), wellness perks, one-time home office reimbursement, and company-provided equipment (MacBook and monitor).