Medical Record Retrieval Specialist (Medical Administration)

TL;DR

Medical Record Retrieval Specialist (Medical Administration): Coordinating the procurement of medical documents for insurance companies and law firms with an accent on HIPAA compliance and high-volume record management. Focus on executing outbound follow-ups, verifying medical documentation accuracy, and managing data across various healthcare portals.

Location: Remote (Schedule: 7:30 AM to 4:30 PM Corona Del Mar, CA Time)

Company

hirify.global is a professional staffing and outsourcing partner that matches skilled specialists with clients across various industries.

What you will do

• Conduct outbound calls to healthcare facilities to follow up on pending record requests and obtain status updates.
• Send medical record requests and authorizations via fax, email, mail, and provider portals.
• Review and categorize incoming records, including physician, hospital, radiology, and laboratory documentation.
• Verify that all authorizations contain required signatures, dates, and patient identifiers to ensure HIPAA compliance.
• Organize and upload records through various internal systems and provider portals.
• Maintain detailed status notes and prioritize workloads to meet turnaround expectations.

Requirements

• 2-5 years of experience in medical records retrieval, healthcare administration, or a similar role.
• Strong familiarity with medical terminology and working knowledge of HIPAA regulations.
• Excellent verbal and written English communication skills and a professional phone presence.
• Proficiency with Google Workspace (Gmail, Docs, Sheets, Drive) and Microsoft Office.
• Ability to work independently and manage high-volume workloads efficiently.
• Must be available to work Monday - Friday, 7:30 AM to 4:30 PM Corona Del Mar, CA Time.

Nice to have

• Associate's or Bachelor's degree in Healthcare Administration or Health Information Management.
• Experience with EMR/EHR platforms such as Epic, Cerner, NextGen, or Athenahealth.
• Previous experience working with insurance carriers or law firms.
• Knowledge of release-of-information (ROI) processes.

Culture & Benefits

• Permanent work-from-home arrangement.
• Immediate hiring process.
• Health insurance coverage for eligible locations.