Client Advocate (Insurance)

TL;DR

Client Advocate (Insurance): Assisting clients and their employees with benefit plan inquiries, issue resolution, and administrative support with an accent on insurance claims and healthcare navigation. Focus on building strong client relationships, managing high-volume communications, and ensuring compliance with state-specific licensing requirements.

Location: Remote (USA)

Salary: $65,000–$70,000 per year

Company

hirify.global is a people-focused organization providing comprehensive insurance solutions, including health, disability, and dental plans, to over 100,000 employers.

What you will do

• Serve as the primary point of contact for client employees regarding benefit plan questions and issue resolution.
• Assist members with finding physicians, understanding coverage, and resolving claims or authorization issues.
• Coordinate client events such as health fairs and wellness meetings.
• Prepare annual benchmark and employee survey reports.
• Collaborate with Account Managers to ensure high-quality service delivery.

Requirements

• Bachelor’s Degree required.
• Must obtain a valid California Life and Health license within 90 days of hire.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office, particularly Excel.
• Ability to manage high volumes of work in a fast-paced environment.

Culture & Benefits

• Comprehensive health, wellbeing, and retirement benefits.
• Paid time off and overtime pay for non-exempt employees.
• Robust learning and development programs.
• Reimbursement for job-related expenses.
• Inclusive culture that celebrates diversity and equity.