Appointment Coordinator (Healthcare)

TL;DR

Appointment Coordinator (Healthcare): Managing clinic and clinician schedules and patient communications for a virtual clinic with an accent on scheduling optimization and patient intake. Focus on ensuring schedule accuracy, managing virtual front desk operations, and supporting billing reconciliation.

Location: Remote (Working hours: 9:00 AM - 5:00 PM Eastern Time, Ontario, Canada)

Company

hirify.global provides professional virtual staffing solutions to help businesses scale efficiently.

What you will do

• Manage clinic and clinician schedules, including monitoring waitlists and creating booking blocks.
• Operate the virtual front desk by handling inboxes, faxes, phone calls, and live chats.
• Coordinate patient intake procedures and provide high-quality patient support.
• Collaborate with the Billing Team on OHIP billing, reconciliation, and contractor invoicing.
• Communicate with external physicians and medical clinics to obtain reports and referrals.

Requirements

• Proven experience in appointment coordination, preferably within a healthcare setting.
• Proficiency with appointment scheduling software and Electronic Medical Records (EMR) systems.
• Strong organizational and interpersonal skills with a focus on professional patient service.
• Post-secondary education in Business Administration, Health Care Management, or a related field.
• Ability to work Monday to Friday, 9:00 AM to 5:00 PM Eastern Time (Ontario, Canada).

Nice to have

• Completion of a Medical Secretary Course.