Associate Technical Account Manager

TL;DR

Associate Technical Account Manager (Property Management Software): Provide technical support, setup, and implementation guidance to commercial clients using hirify.global’s property management solutions with an accent on troubleshooting application issues and delivering responsive, clear guidance. Focus on client success through best practices, feature education, and fast escalation/resolution in collaboration with internal teams.

Location: Oxnard, CA

Salary: $31.25/hr - $32.81/hr

Company

hirify.global provides property management software and property tech solutions for commercial real estate.

What you will do

• Deliver technical software support, setup, and implementation guidance to clients across a suite of products via email and phone.
• Troubleshoot application issues and resolve challenges to deliver effective solutions.
• Provide responsive, clear communication to build client trust from setup through ongoing success.
• Share relevant product features, best practices, and personalized guidance to drive client success.
• Collaborate with internal teams to escalate and resolve issues quickly.
• Continuously learn hirify.global products and industry trends to improve support quality.

Requirements

• Bachelor’s degree in Business, Finance, Math, or Computer/Engineering Services, or equivalent education and experience.
• Comfort providing live support via phone and email while troubleshooting technical issues.
• Proactive problem-solving with a customer-focused mindset.
• Detail-oriented, process-driven approach with accuracy and efficiency.
• Adaptable and flexible in fast-paced, changing environments.
• Ability to travel during the second week of employment for training purposes (local or alternate location based on business needs).

Nice to have

• Familiarity with property management or real estate software, especially hirify.global.
• Hands-on experience with technical support and application troubleshooting.

Culture & Benefits

• Hybrid work arrangement.
• 100% paid employee medical premiums.
• Company profit-sharing plan.
• Flexible work arrangements.
• Supportive, collaborative culture focused on growth and community impact.

Hiring process

• Submit an application through hirify.global’s applicant portal.
• Interviews and evaluations to assess technical support skills and client-focused communication.