Product Manager (Logistics, HeroCare)

Location: Singapore; hybrid work

Company

hirify.global is a global local-delivery platform operating foodpanda and other brands across approximately 65 countries and 40+ markets.

What you will do

• Shape the product roadmap for the HeroCare service platform.
• Streamline the end-to-end service ticketing lifecycle across contact centers.
• Build real-time monitoring tools to improve agent productivity and workforce efficiency.
• Align stakeholders and influence decisions across the organization without direct authority.
• Work with engineering teams to deliver scalable and robust solutions.
• Support launches, monitor performance, and iterate based on data and real-world results.

Requirements

• Approximately 5 or more years of experience in a cross-functional environment with a record of delivering results.
• Experience using data and analytics to identify problems, validate opportunities, prioritize work, and measure impact.
• Demonstrated product leadership and the ability to lead and influence stakeholders.
• Experience leading agile teams and translating epics into structured user stories.
• Excellent communication, presentation, and interpersonal skills.
• Curiosity, a growth mindset, and the ability to work in a fast-paced environment.

Nice to have

• Experience in customer service, support operations, or contact center technology.

Culture & Benefits

• Dynamic and challenging work environment.
• Personal and professional development opportunities.
• International team with a focus on diversity and inclusion.
• Company and team events.
• Free food, health and dental insurance, and learning and development opportunities.
• Potential equity or variable bonuses for eligible roles.