Customer Success Manager (EMEA)

TL;DR

Customer Success Manager (EMEA): Own the success of a dedicated portfolio of Mid-Market SaaS customers across onboarding through long-term adoption, with an accent on measurable mutual success plans, customer health, and driving retention/expansion outcomes. Focus on consultative guidance, end-to-end escalation ownership, and AI adoption coaching to turn customer use cases into outcomes.

Location: EMEA Remote (must be located in the United Kingdom or Ireland)

Salary: $80,000 USD (or equivalent in local currency), depending on experience

Company

hirify.global provides automated communication for email, push notifications, in-app messages, and SMS using real-time behavioral data.

What you will do

• Manage a dedicated portfolio of ~50–60 Mid-Market customers across the full customer lifecycle
• Lead onboarding with kickoffs and milestone check-ins to drive customers to first measurable outcomes
• Translate customer goals into measurable, mutual success plans and proactive value-driven conversations
• Monitor customer health, adoption trends, and risks; address issues before they impact success
• Own escalations end to end and coordinate with Technical Support, Product, Solutions, and Engineering when needed
• Drive AI adoption across the portfolio by coaching customers on AI-powered solutions

Requirements

• 2+ years as a Customer Success Manager for technical products in a SaaS environment
• Experience communicating with software developers in a technical capacity
• Fluency in French, Russian, and/or Spanish (multilingual candidates prioritized)
• Located in the United Kingdom or Ireland
• Strong, opinionated approach to customer experience and strategic advisory
• Comfort working through ambiguity while managing competing priorities across a full portfolio

Culture & Benefits

• 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
• 16 weeks paid parental leave and unlimited PTO
• Remote work and wellness stipends plus a professional development budget
• Inclusive, transparent hiring process with structured interview steps
• AI-forward mindset with support for experimenting with AI-powered ways of working

Hiring process

• 30-minute video call with Recruiter
• 45-minute video call with Hiring Manager
• 45-minute Homework Review Call with feedback; background check and employment verifications for final candidates