TL;DR

Customer Success Manager (Ecommerce): Building long-term relationships with top e-commerce businesses and acting as a trusted advisor to ensure the CDP Pillar delivers value. Focus on educating clients about industry best practices and ensuring CDP alignment with their goals and strategies.

Location: United Kingdom

Company

%hirify_global% is building the world’s premier agentic platform for personalization, revolutionizing how businesses connect with their customers through AI agents.

What you will do

Build long-term relationships with clients.
Act as a trusted advisor and industry expert.
Ensure the CDP Pillar delivers value to the client at every moment of the cooperation.
Educate the client about the best ways forward in their industry.
Ensure that the cooperation is a win-win for both sides.

Requirements

2-3 years of work experience in B2B SaaS in online retail/e-commerce analytics, marketing, ideally as an Account Manager/CSM or similar.
In-depth knowledge of business and business trends, and ability to understand clients’ business models quickly.
Knowledge of e-commerce, marketing, and current industry trends.
Experience of leading teams and projects or pursuing own business (ideally B2B).
Familiarity with online analytics, BI, performance marketing, product management, marketing automation, data science, A/B testing, personalisation, campaign optimisation, automation, customer lifetime, e-mailing automation, reactivation, customer segmentation, attribution modelling, prediction.
Ability to understand and actively use analytical concepts to identify business stages and crucial KPIs.
Native fluency in English.

Nice to have

Fluent in Danish, Dutch, Swedish, or German.

Culture & Benefits

Freedom and trust with flexible working hours.
Virtual-first work environment with %hirify_global% Hubs available.
Company events to experience the global spirit and paid volunteering days.
People Development Program and professional education budget.
Employee Assistance Program and Calm subscription.
Extended parental leave and employee referral bonus.