Customer Success Manager (Ecommerce)

TL;DR

Customer Success Manager (Ecommerce): Building long-term relationships with top e-commerce businesses and acting as a trusted advisor to ensure the CDP Pillar delivers value. Focus on educating clients about industry best practices and ensuring CDP alignment with their goals and strategies.

Location: United Kingdom

Company

hirify.global is building the world’s premier agentic platform for personalization, revolutionizing how businesses connect with their customers through AI agents.

What you will do

• Build long-term relationships with clients.
• Act as a trusted advisor and industry expert.
• Ensure the CDP Pillar delivers value to the client at every moment of the cooperation.
• Educate the client about the best ways forward in their industry.
• Ensure that the cooperation is a win-win for both sides.

Requirements

• 2-3 years of work experience in B2B SaaS in online retail/e-commerce analytics, marketing, ideally as an Account Manager/CSM or similar.
• In-depth knowledge of business and business trends, and ability to understand clients’ business models quickly.
• Knowledge of e-commerce, marketing, and current industry trends.
• Experience of leading teams and projects or pursuing own business (ideally B2B).
• Familiarity with online analytics, BI, performance marketing, product management, marketing automation, data science, A/B testing, personalisation, campaign optimisation, automation, customer lifetime, e-mailing automation, reactivation, customer segmentation, attribution modelling, prediction.
• Ability to understand and actively use analytical concepts to identify business stages and crucial KPIs.
• Native fluency in English.

Nice to have

• Fluent in Danish, Dutch, Swedish, or German.

Culture & Benefits

• Freedom and trust with flexible working hours.
• Virtual-first work environment with hirify.global Hubs available.
• Company events to experience the global spirit and paid volunteering days.
• People Development Program and professional education budget.
• Employee Assistance Program and Calm subscription.
• Extended parental leave and employee referral bonus.