Customer Success Engineer (AppSec)

TL;DR

Customer Success Engineer (AppSec): Driving product adoption and ensuring value realization for enterprise clients with an accent on technical troubleshooting and workflow optimization. Focus on resolving complex AppSec challenges, preventing churn, and bridging the gap between customer needs and product development.

Location: Must be based in or near London, United Kingdom

Company

hirify.global is a developer-first security platform building self-securing software solutions to reduce risk without slowing down development cycles.

What you will do

• Drive product adoption and maximize value for new and existing clients.
• Engage with at-risk accounts to proactively prevent churn.
• Debug and resolve complex technical workflow issues for customers.
• Deliver training sessions to customer teams to ensure platform proficiency.
• Escalate critical issues to the product team and share actionable customer insights.
• Manage onboarding and deployment processes for new clients.

Requirements

• Must be based in or near London, UK
• Prior experience in AppSec is mandatory
• Professional background in Customer Success or Technical Account Management
• Strong technical aptitude with the ability to debug workflows
• Excellent communication skills and a proactive, get-stuff-done attitude
• Ability to work independently and manage multiple priorities

Culture & Benefits

• High-impact role within a fast-growing, well-funded startup
• Open and informal company atmosphere
• Flexibility in working hours
• Opportunity to take real ownership and push boundaries in the security space