Experience Strategist (CRM)

TL;DR

Experience Strategist (CRM): Driving the development and execution of omnichannel strategies for top-tier global clients with an accent on the intersection of customer experience, data, and digital ecosystems. Focus on designing integrated channel plans, optimizing end-to-end customer engagement, and translating research into actionable journey frameworks.

Location: London, United Kingdom

Company

hirify.global is a world-leading Centre of Excellence specializing in hyper-personalization at scale, marketing automation, and CRM for global brands.

What you will do

• Develop integrated omnichannel channel plans and customer journey frameworks.
• Integrate strategies across digital ecosystems including email, mobile apps, and social media.
• Serve as the strategic bridge between CX, performance marketing, creative, media, and data teams.
• Synthesize research and data into actionable strategies, detailed personas, and journey frameworks.
• Craft compelling narratives and contribute to strategic thought leadership initiatives.

Requirements

• Proven CRM strategy experience from either an agency or brand side.
• Experience developing strategies and communications for large-scale global clients.
• Ability to present confidently in meetings and workshop environments.
• Experience working within wider client teams to deliver high-standard collective work.
• Proactive attitude and a strong desire for professional development.

Culture & Benefits

• Dynamic and international environment with colleagues across 40+ markets.
• Strong opportunities for personal and professional growth.
• Collaboration with a diverse team of technology specialists, data scientists, and creative minds.
• Part of the global VML network, valuing connection, belonging, and diversity.