Experience Strategist (CRM)

TL;DR

Experience Strategist (CRM): Driving the development and execution of omnichannel strategies for top-tier global clients with an accent on customer experience, data, and digital ecosystems. Focus on integrating strategies across digital touchpoints, synthesizing research into actionable journey frameworks, and optimizing end-to-end customer engagement.

Location: Copenhagen, Denmark

Company

hirify.global is a world-leading Centre of Excellence that helps businesses humanize brand-customer relationships through hyper-personalization, marketing automation, and CRM.

What you will do

• Drive strategic deliverables and develop integrated channel plans across diverse touchpoints and journeys.
• Integrate strategies across digital ecosystems, including email, mobile apps, and social media, to ensure cohesive customer experiences.
• Act as a strategic bridge between CX, performance marketing, creative, media, and data teams to optimize engagement.
• Synthesize research and data into actionable strategies, detailed personas, and customer journey frameworks.
• Craft compelling narratives and contribute to thought leadership initiatives to position the agency as a strategic partner.

Requirements

• Professional experience in CRM strategy.
• Experience developing strategies and communications for large-scale global clients.
• Ability to present confidently in meetings and workshop environments.
• Proven track record of working within wider client teams to deliver high-standard collective work.
• Proactive attitude with a keen desire to learn and make an immediate impact.

Culture & Benefits

• Dynamic and international environment with colleagues from 55+ nationalities.
• Strong opportunities for both personal and professional development.
• Collaboration with a global network of technology, data, and creative specialists.
• Inclusive culture that values connection, belonging, and the power of differences.