CAO Elite Client Success Advisor (Cybersecurity)

TL;DR

CAO Elite Client Success Advisor (Cybersecurity): Managing the customer lifecycle for Elite clients within the Counter Adversary Operations team with an accent on onboarding, stakeholder relationship management, and customer retention. Focus on delivering proof of value demonstrations, mitigating renewal risks, and optimizing ROI for threat hunting services.

Location: Remote (United Kingdom)

Company

A global leader in cybersecurity providing an AI-native platform designed to stop breaches and protect modern organizations.

What you will do

• Manage the onboarding lifecycle for new CAO Elite clients to ensure successful operationalization of services.
• Liaise with internal and external teams to maintain service integrity and high levels of customer satisfaction.
• Identify renewal risks and collaborate with internal teams to remediate issues for at-risk customers.
• Develop and analyze customer metrics and reporting to monitor team performance and account health.
• Conduct proactive check-ins and ROI assessments to ensure clients are maximizing the value of the CAO Elite service.

Requirements

• Must be based in the United Kingdom.
• Demonstrable experience in a client-facing cybersecurity role or consulting, ideally related to EDR.
• Ability to convey complex technical concepts to both technical and executive-level stakeholders.
• Practical knowledge of all-source intelligence, security research, and threat hunting methodologies.
• Experience in one or more areas: Security Operations, Incident Response, Malware Analysis, or Penetration Testing.
• Proven experience utilizing AI technologies to enhance decision-making and streamline workflows.

Nice to have

• Bachelor’s degree in information security or related discipline, or 4+ years of equivalent industry experience.
• Experience with automation, JIRA, or project management concepts.

Culture & Benefits

• Market-leading compensation and equity awards.
• Comprehensive physical and mental wellness programs.
• Competitive vacation, holidays, and paid parental/adoption leaves.
• Continuous professional development opportunities for all employees.
• Inclusive culture with Employee Networks and global volunteer opportunities.