Director, Customer Success Management (AI)

Location: Anywhere in Germany. Candidates based in Frankfurt work in a hybrid model with two days per week in the Frankfurt office. The role includes travel of up to 30%.

Company

hirify.global provides an AI-powered contract intelligence platform that helps organizations gain insights from commercial agreements, automate processes, grow revenue, control costs, mitigate risk, and ensure compliance.

What you will do

• Drive customer adoption, value realization, and successful outcomes across assigned accounts.
• Build relationships with customer stakeholders and executive sponsors as a trusted advisor.
• Develop and execute customer success plans aligned with business objectives.
• Identify risks, manage escalations, and lead retention and issue-resolution strategies.
• Use customer feedback and data insights to improve satisfaction and adoption of platform capabilities.
• Identify growth, expansion, and cross-sell opportunities within existing accounts.

Requirements

• Experience in Customer Success, Program Management, Consulting, or a similar customer-facing role.
• Proven ability to manage and grow strategic customer relationships and engage senior stakeholders.
• Strong communication, influencing, prioritization, and customer engagement skills.
• Fluent German and English.
• Experience increasing customer value and adoption through technology solutions.
• Strong AI mindset and experience with AI-powered solutions and intelligent automation.

Culture & Benefits

• Individual contributor role without people management responsibilities.
• Hybrid collaboration in the Frankfurt office for candidates based in Frankfurt.
• Opportunity to work with an AI-powered contract intelligence platform used by customers in more than 90 countries.
• Travel of up to 30% is expected.