Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing a portfolio of high-value enterprise customers to align hirify.global usage with business outcomes and executive KPIs with an accent on strategic partnership and value proof. Focus on building success plans, managing senior stakeholder relationships, and driving cross-departmental adoption.

Location: Hybrid (Sydney CBD), 3 days per week in-office

Salary: $120k – $140k annually

Company

hirify.global is an engagement tool designed to turn presentations into real-time interactive conversations.

What you will do

• Align product usage with executive-level KPIs and business outcomes for strategic accounts.
• Develop and maintain structured success plans grounded in internal customer definitions of success.
• Lead strategic conversations and workshops with senior stakeholders, including Managing Directors and VPs.
• Identify risk signals early and drive mitigation plans in collaboration with Relationship Managers.
• Expand cross-departmental adoption and turn strong relationships into customer advocacy.
• Manage a focused portfolio of complex, highest-value enterprise customers.

Requirements

• 3+ years of experience in Enterprise SaaS Customer Success, Sales, or Client facilitation.
• Proven track record of managing complex, multi-stakeholder accounts.
• Demonstrated ability to drive measurable business impact within large organizations.
• Executive presence and comfort advising VP-level stakeholders.
• Professional-level English and excellent communication skills.
• Must be based in Sydney for a hybrid work arrangement.

Culture & Benefits

• Diverse and inclusive work environment supporting all backgrounds.
• Access to a leadership program, including an external personal coach.
• Strong emphasis on a healthy work-life balance.
• Competitive benefits package, including pension contributions.
• Opportunity to work on a product used by over 300 million people.