Senior Solutions Engineer (AI)

TL;DR

Senior Solutions Engineer (AI Infrastructure): Managing complex technical escalations for an AI compute cloud platform with an accent on kernel-level debugging and high-performance networking. Focus on resolving P1 production blockers, optimizing GPU workloads, and translating customer pain points into product improvements.

Location: Remote (Must be authorized to work in the United States)

Company

TensorWave provides a versatile cloud platform designed to deliver seamless, secure, and resilient AI compute at scale.

What you will do

• Act as the final technical authority for complex escalations exceeding the scope of the Global Operations Center.
• Partner with customer technical leads to diagnose and resolve high-stakes production blockers.
• Develop custom diagnostic scripts and workarounds to maintain stability during patch development.
• Lead end-to-end root cause analysis for P1 incidents and deliver actionable post-incident reports.
• Convert recurring customer pain points into evidence-based feature requests to influence the product roadmap.
• Document platform behaviors and refine runbooks to scale institutional knowledge.

Requirements

• 5–9 years in Infrastructure, Platform Engineering, or SRE, specializing in HPC or large-scale AI stacks.
• Expertise in Kubernetes cluster administration and scheduler internals.
• Proficiency in orchestrating GPU workloads and diagnosing failures using ROCm or CUDA.
• Deep knowledge of RDMA/RoCEv2, SRIOV, and BGP networking.
• Expert Linux skills focusing on kernel networking, hugepages, and cgroups.
• Authorization to work in the United States is required.

Nice to have

• Prior experience in customer-facing engineering roles such as Solutions or Technical Support Engineering.
• Experience working in 24/7/365 high-uptime mission-critical environments.

Culture & Benefits

• 100% paid Medical, Dental, and Vision insurance for employees.
• Financial incentives including Stock Options and 401(k) plan.
• Comprehensive insurance: Short Term, Long Term Disability, and Life insurance.
• Wellness support via Company HSA contributions and an Employee Assistance Program.
• Flexible PTO, paid holidays, and parental leave.