Senior Solutions Engineer (AI/GPU Infrastructure)

Location: Remote, Las Vegas, Nevada, United States. Authorization to work in the United States is required.

Company

TensorWave provides a secure, reliable, and resilient cloud platform for AI compute at scale.

What you will do

• Resolve complex technical escalations beyond Global Operations Center runbooks through code-level debugging and architectural investigation.
• Partner with customer technical leads to diagnose production issues and coordinate rapid resolutions.
• Develop diagnostic scripts, remediation tools, and workarounds while permanent patches are being built.
• Own end-to-end P1 incident resolution and deliver actionable post-incident analysis with Technical Account Managers.
• Translate recurring customer issues into evidence-based feature requests and product improvements.
• Document platform behavior and improve operational runbooks.

Requirements

• 5–9 years of experience in infrastructure engineering, platform engineering, or SRE, focused on high-performance computing or large-scale AI stacks.
• Deep Kubernetes administration experience, including scheduler internals and controller code.
• Experience orchestrating GPU workloads and diagnosing training failures with ROCm or CUDA.
• Strong knowledge of RDMA/RoCEv2, SR-IOV, BGP, switch telemetry, Linux kernel networking, hugepages, and cgroups.
• Proficiency in Python and Ansible for building diagnostic and remediation tools.
• Strong technical communication skills when presenting findings to engineering leadership.

Nice to have

• Customer-facing engineering experience in Solutions Engineering or Technical Support Engineering.
• Experience supporting high-uptime environments requiring 24/7/365 availability.

Culture & Benefits

• Stock options.
• 100% paid medical, dental, and vision insurance for employees.
• Health Savings Account contributions, Flexible Spending Account, and supplemental insurance options.
• 401(k), flexible PTO, paid holidays, parental leave, and disability insurance.
• Employee Assistance Program and supplementary health benefits.