Deskside Support Technician (IT Support)

TL;DR

Deskside Support Technician (IT Support): Providing hands-on technical support and maintaining client systems for diverse end-users with an accent on hardware deployments and software troubleshooting. Focus on resolving complex system image issues, executing software upgrades, and ensuring SLA/XLA targets are met.

Location: Fully onsite in Cedar Rapids, IA. Must be a US Citizen and reside in the United States.

Salary: $39,840 – $67,440

Company

hirify.global designs, builds, manages and modernizes mission-critical technology systems for Fortune 100 clients.

What you will do

• Provide hands-on deskside support for a diverse range of end users, including executive support.
• Troubleshoot and resolve issues related to software upgrades, system images, and cutting-edge hardware deployments.
• Collaborate with internal hirify.global teams and alliance partners, such as Microsoft, to resolve technical issues.
• Identify opportunities for modernization and automation to enhance the end-user experience and drive cost savings.
• Ensure high customer satisfaction by consistently meeting XLA and SLA targets.

Requirements

• Must be a US Citizen and live in the United States of America.
• This role is fully onsite at the client's location in Cedar Rapids, IA.
• 5+ years of experience providing IT support.
• Experience working in a customer-facing environment.
• Strong communication skills, including email, phone, and in-person interaction.

Nice to have

• Bachelor’s degree in Computer Science, Information Technology, or a related technical field.

Culture & Benefits

• Comprehensive benefits package including medical, dental, disability, and retirement benefits.
• Eligibility for a discretionary annual bonus program based on performance.
• Access to industry-leading learning programs and certifications from Microsoft, Google, Amazon, and Skillsoft.
• Supportive, inclusive environment with dedicated Inclusion Networks and volunteering platforms.
• Paid leave and paid time off.