Strategic KAM VIP – Michelin & Top Chef (Hospitality)

Location: Barcelona, Spain (Hybrid: 2 days home office per week)

Company

hirify.global is a leading restaurant booking platform in Europe and part of the Tripadvisor Group, connecting diners with the world's favorite restaurants.

What you will do

• Manage a portfolio of Michelin-starred and premium restaurants across Spain.
• Build trusted relationships with owners, restaurant managers, and key decision makers.
• Drive adoption of hirify.global products and functionalities to maximize customer success and revenue.
• Proactively identify churn risks and deliver tailored action plans to retain high-value clients.
• Collaborate with Product, Support, and Operations teams to resolve complex customer issues.
• Analyze customer performance and recommend strategies to improve bookings and visibility.

Requirements

• C2 level of Spanish and fluent English.
• 3+ years in Customer Success or Key Account Management with experience managing strategic or enterprise customers.
• Commercial mindset focused on growth opportunities and strong analytical skills.
• Valid driver's license.
• Experience in SaaS, Hospitality, Technology, or Marketplace environments.

Nice to have

• Fluency in Catalan.

Culture & Benefits

• Permanent contract with competitive fixed salary and bonus.
• Flexible working environment with home office options and additional flexibility in summer/December.
• Fully covered health, life, and disability insurance.
• Daily lunch vouchers and access to a multicultural environment.
• Comprehensive lifestyle benefits and mental health support via the Calm app.
• Dedicated parental and caregiver leave (12 weeks fully paid).